Terms & Conditions


The “Faces of Hope” website www.faces-of-hope.com (hereinafter referred to as “this website”) and the products therein are offered to you (in your private capacity as a consumer) by Faces of Hope (hereinafter referred to as “FOH”, “we”, “our” or “us”) and will be subject to the following terms and conditions.

The terms of the Privacy Policy must be read and shall form part of these website terms and conditions. The terms and conditions must be read together with any relevant electronic communications and transactions legislation.

By making use of this website and/or the products which we offer to you, you acknowledge that you have read, understood and agree to be bound by these terms and conditions.

You hereby expressly consent, by your use of the website and services herein, to the collection, use, processing and storage of your personal information by us in the ordinary course of our business.

4.1           You agree that your use of this website is for lawful purposes only.
You agree that you will not use this website for any unlawful purpose,   including but not limited to: the commission of a criminal offence; to gain unauthorised access to other computer systems; or for the transmission of unlawful material.

4.2           You agree not to transmit any material that is unlawful or harmful,
defamatory, abusive, threatening, vulgar or obscene. You remain liable  to any third party for your incorrect information, and we will not be held liable to any third party regarding the content of your information.


5.1             We shall only use the information, as provided for in these terms and
conditions and as provided for separately in the website, and shall only release the information if necessary in the ordinary course of business.

5.2             We shall not in any way sell or encumber the information provided by

6.1          We reserve the right, within our sole discretion and at any time, to
amend these terms and conditions, which includes deleting any  terms and conditions and adding further terms and conditions, without any  prior notification to you.

6.2              The amended terms and conditions will immediately and
automatically come into effect.

6.3              The amendments will be binding on you and will immediately and
automatically form part of these terms and conditions.

You hereby agree to provide your correct and most current details.

8.    FEES
We do not charge you any fees for use of this website.

The availability of this website may become unavailable from time to time due to maintenance, electricity cuts, network problems or for any other reason. We will not be liable for any such interferences caused.

9.1     The website sells jewellery, rings, earrings, bracelets and other products of a similar nature.

9.2     The products are manufactured by Dragoni Goldsmiths and Jewellers and offered for sale in terms of this website.

11.1     Your purchase will be delivered by secure and trusted couriers who  serve the wholesale and retail industry worldwide.

11.2     Delivery time of ordered products is dependant on the availability and  manufacturing time. An estimated time of shipment will be 4-6 weeks from date of successful payment of the ordered products.

11.3    Shipments are made to the address provided and require signature  by the addressee on receipt thereof. While there is no on-line delivery tracking system, given the value of the jewellery and the confidential nature of the courier service, you will be advised of the expected date and time of delivery.

11.4    You are responsible for any fees and/or charges particular to the   country of delivery, that may be incurred.

12.1     All items purchased are inspected for any defects or faults before shipment.

12.2         You may return the item purchased within 10 (ten) days from date of    receipt by you, if the item is broken or defective in any way. The item must be returned to us in its original condition.

12.3     We shall replace or repair the item free of charge, however all  delivery and handling costs, charges and taxes shall be for your account.

13.       YOUR  PRIVACY
13.1          We acknowledge that you have the right to privacy and respect your
privacy and your personal information, and we   therefore have a    Privacy Policy for this reason.

13.2          We shall use our best endeavours, in accordance with our
Privacy Policy to protect your personal information and to keep it   confidential.

You agree to access and use this website entirely at your own risk.

15.1    The website and all content on the website is provided on an
“as is” basis, and we make no representations or warranties of any   kind, whether express or implied, to the accuracy of the contents on the website. We do not warrant that the functions provided by the website will be uninterrupted or error-free, or that the site or the server is free from viruses or other harmful components.

15.2    We, including the owners, directors, employees, officials,
suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by you, which arises directly or indirectly upon reliance of the website and/or its content.

15.3          We, including our agents or suppliers shall not be responsible
for any direct or indirect, special, consequential or other damages of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the website or any functionality of the website or any linked website.

15.4             You hereby indemnify us, our owners, directors, employees,
officials, agents, suppliers or representatives, and keep us fully      indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.

16.1                   To the fullest extent permissible pursuant to applicable law,
Faces of Hope disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.

17.1       We are the owners of this website and the contents thereof
and we retain all intellectual property rights thereto, whether registered or not, in the website and the contents thereof and all current and future content on the website which is not owned by a third party. Nothing in this website should be construed as a right  to use or licence any intellectual property.

17.2      The website and its contents, which includes all intellectual
property therein, may not be reproduced, copied, sold or displayed in any manner whatsoever, without our express prior written consent thereto.

18.1      Any terms and conditions on a linked website, whether we are
the link on a third party website, or whether we have a link on our     website, shall apply separately to the terms and conditions contained on this website.

18.2     The fact that we have such links must not be construed as
constituting any relationship or endorsement of the linked third party,       and the reliance on any information and content provided by the external link is done at your own risk.

18.3      We may at times, display third party advertising and
promotional material on this website, and the display of such material should not be construed as us endorsing or creating any relationship between that third party and us. Reliance on any such promotional or advertising material is entirely at your own risk.

18.4      If a third party wishes to link to this website from their website,
they must first obtain our express prior written approval and

18.5    We do provide a payment portal link on our website to the third party   website www.2checkout.com, whose terms and  conditions  must be read in addition to the terms and conditions contained herein.

19.1    We may, in our sole discretion, decide to discontinue providing
this website at any time and you shall have no recourse in any event     of termination.

19.2    We may, in our sole discretion, decide to suspend this website
at any time and you shall have no recourse in any event of
20.      GOOD FAITH
You agree to use this website herein in the utmost good faith, integrity and   trust.

We will communicate with you electronically by way of e-mail or by posting notices on the website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

This website is owned and operated within the Republic of South Africa. You agree that these terms and conditions shall be governed and construed in
accordance with the laws of the Republic of South Africa.

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